Meaville

What are the warranties on equipment?

1) The Company warrants to the Customer that the Goods will be supplied in an undamaged condition and will be free from defects in material and workmanship.

2) On discovery of any defect in the Goods, the Customer must notify the Company in writing of such defect. All warranty claims must be received by the Company within seven (7) days of the day of delivery.

3) The Company provides a warranty on parts and labour against faulty material or workmanship for brand new stock for a period of twelve months from the date of delivery unless otherwise stated in writing.

Can I cancel the orders?

Orders may be cancelled on the following basis:

1)If the equipment is a stock item, cancellation must be received three (3)working days prior to shipping.

2) A Cancellation or re-stocking fee may apply, being a minimum of 20% of the purchase price.

3)The Company reserves the right to claim back any credit card fees that are applied to the transaction. For Visa & Mastercard, this would amount to 1.5% of the total cost. American Express Card is at a higher rate of 4.5% of the transaction cost.

Can I return my goods?

1)Goods returned for credit will not be accepted unless prior arrangements have been made with the Company.

2)All returned goods are subject to a minimum 20% restocking fee, and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents. If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued.

Customer Responsibility

As the customer who is requiring the products, it remains the customer’s responsibility to ensure that all items are correct and that the information supplied is also correct.

What is the Privacy Policy and Security Policy?

1) Third Parties: the customer may be required to provide certain personally identifiable information, such as name, Email, postal address and contact details. The company uses this information for billing purposes and to fulfill your orders. The Company may at its discretion use other third parties (authorized shipping company) to provide essential services on our site or for our business processes. The third parties are prohibited from using the customer’s identifiable information for any other purpose. The company does not share any information with third parties for any unknown or unrelated uses.

2) The terms and conditions set out in this privacy statement only cover the domain name of http://www.meaville.com

3) Storage of Collected information: When the customer enter sensitive information (such as credit card numbers)on the Company’s website, the Company encrypt that information using secure socket layer technology(128 Bit SSL Certificate). When Credit Card details are entered, the customer’s complete credit card number cannot be viewed by the Company or any outside party. The Company never store the customer’s credit details.

4) The Company use eWAY payment gateway for its online credit card transactions. Payments are fully automated with an immediate response. eWAY at no time touches the Customer’s funds; all monies are directly transferred from the Customer’s credit card to the merchant account held by the Company.

What is the payment term?

1) Payments are to be made direct to the Company, strictly net, without any deduction or discount other than as stated herein or in the relevant invoice or statement.       

2) Payments are to be made before the goods are delivered.

What is the inspection time?

Unless the Customer has inspected the Goods and given written notice to the Company within seven (7) days after collection or delivery that the Goods do not comply with the relevant specifications or descriptions, the Goods are deemed to have been accepted in good order and condition.

Can I refund?

Goods which do not comply with the relevant specifications or descriptions can be returned for a refund, exchange or replacement within 30 days provided and in their original packaging and condition after prior arrangements have been made with the Company.  For more details, pls see Terms and Conditions apply.